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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kim Serbe

December 1, 2023

5  out of  5 rating by Kim Serbe
"The entire process from start to finish was seamless. My questions were answered and everything was done in a timely manner. Casey was knowledgeable but not pushy in any way. Options were offered but I never felt pressured."
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John Pruitt johns

December 1, 2023

5  out of  5 rating by John Pruitt johns
"I was very very pleased with all the love and care that Lisa gave me and the she to to help me all the way adv and beyond her job."
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Rey Rodriguez

December 1, 2023

5  out of  5 rating by Rey Rodriguez
"Start off by saying that Casey made this super easy and made it personal to my life when talking about everything which is amazing. I never liked shopping around for insurance or anything if I did I just did it online. She called/texted which made it super convenient. I was able to lower my bill and add an insurance I didn’t even know existed to help if anything were to happen. If you’re looking for insurance though or just even want a quote to see about switching Casey makes it super easy and will go over everything and even fit it how it will work best for you!"
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luhh b

November 30, 2023

5  out of  5 rating by luhh b
"Awesome customer service always! Always on top of things! Never a bad experience with them"
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lauren e

November 30, 2023

5  out of  5 rating by lauren e
"Casey was great to work with. Very personable and explained things thoroughly. There were no unanswered questions at the end of our call. Highly recommend using them!"
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Melinda “Mindy” Harrington

November 29, 2023

5  out of  5 rating by Melinda “Mindy” Harrington
"Excellent service, very professional, took time to evaluate our situation and offered ideas on how best to look at our insurance needs. I highly recommend Casy at Melanie Schelling’s office in Decatur, as she is an outstanding State Farm agent who goes beyond to assist in helping with insurance needs. Great experience."
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Matt Sliney

November 28, 2023

5  out of  5 rating by Matt Sliney
"Thank you Casey! You were a pleasure to deal with. Very understanding, patient, and informative. My family is extremely thankful."
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Antwone Brown

November 28, 2023

5  out of  5 rating by Antwone Brown
"Very helpful and understanding, useful information regarding to upgrading insurance"
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Basavaraj inamati

November 28, 2023

5  out of  5 rating by Basavaraj inamati
"Answered all queries and explained all discounts and tried to get down the total pricing"
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Veronica McQuire

November 28, 2023

5  out of  5 rating by Veronica McQuire
"Amelia is amazing!! Quality service and kindness all along the way!"
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Ashley Wood

November 28, 2023

5  out of  5 rating by Ashley Wood
"Didn't hesitate to work with what I needed. Will recommend kaci to another person."
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Biohazardous Records

November 28, 2023

5  out of  5 rating by Biohazardous Records
"care of very quickly. I am glad that I was put in contact with them for my renters insurance. Thank you"
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Darbi Hughes

November 27, 2023

5  out of  5 rating by Darbi Hughes
"Everyone is very friendly and eager to help no matter the reason."
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James Ward

November 21, 2023

5  out of  5 rating by James Ward
"Wonderful experience. Fast. Friendly. Answered all my questions and set me up with exactly what i needed Highly recommend Thanks"
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Mary Born

November 21, 2023

5  out of  5 rating by Mary Born
"Everyone there is very polite and helpful. When I had some minor car damage they got me right in with no issues."
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Elana Miller

November 21, 2023

5  out of  5 rating by Elana Miller
"Quick and easy quote. Answered all my questions!"
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chrystal kitowski

November 17, 2023

5  out of  5 rating by chrystal kitowski
"I can’t say enough about Melanie and her team. They are very friendly and accommodating. We were looking to switch insurances.There was no pressure into buying extras. Casey helped answers my many questions and made it completely easy to finalize everything. We went through all the coverage and made sure we weren’t paying for stuff we didn’t need. Highly recommend them for all your insurance needs or just question's!"
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john lowe

November 16, 2023

5  out of  5 rating by john lowe
"Professional, fun loving people who treat u like family. One of my cars was vandalized and they worked tirelessly to help get it fixed. Car is better than ever and I'm so grateful for Melanie and her team."
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Rick Forbes

November 13, 2023

5  out of  5 rating by Rick Forbes
"The agent that signed me up was knowledgeable and polite during the process. The reason I originally called was I have heard nothing but good things about this branch, and I was not disappointed."
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Ralph White

November 13, 2023

5  out of  5 rating by Ralph White
"Very friendly and very helpful"
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b j

November 9, 2023

5  out of  5 rating by b j
"Sarah was nice to talk too,very informative and made getting rental insurance easy!"
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Joshua Welch

November 9, 2023

5  out of  5 rating by Joshua Welch
"Great experience working with the Malanie Schelling office. Casey was very helpful and quick to get things taken care of for me. I highly recommend them for your insurance needs."
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Whitney Allison

November 6, 2023

5  out of  5 rating by Whitney Allison
"Everyone is friendly and easy to work with. They do a good job explaining things your policy and coverage."
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Braden Thornton

November 6, 2023

5  out of  5 rating by Braden Thornton
"Casey was super friendly and helpful! She provided a lot of information other agents weren't willing to provided and explained things I wasnt taught in school about different factors that go into your rate! Definitely recommend giving them a shot, even if you already have coverage with a good rate!"
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Frank Neal

November 6, 2023

5  out of  5 rating by Frank Neal
"Amanda helped me out. She, like the rest of the staff, are always happy to assist you in whatever questions you may have. They have your interests in mind. The staff at Melanie Shelling will provide you with a "genuine" feeling that they have your back. When times get rough, Amanda and the rest of Melanie's staff will be there to help you through life's toughest times."